Features

What each desk actually gets.

Modules are not add-ons stacked on a generic CRM. Each one is a screen someone lives in for a shift, built at the density that job needs.

The six modules

Turned on per tenant. A single-branch clinic usually starts with three.

Front desk

Registration, token queue, walk-ins, and check-in in one screen. Search by name, MRN, or phone.

Receptionists

Consultation

Vitals, history, notes, prescriptions, and orders without leaving the patient.

Doctors

Lab and imaging

Order, collect, result, verify — with chain of custody and STAT handling.

Technicians, radiologists

Billing

Consultation fees, procedures, packages, part payments, and day-close reconciliation.

Billing counter

Insurance and claims

Payer, pre-auth, CGHS and Ayushman tariffs, TPA submission tracking.

Claims desk

Administration

Departments, rooms, roles, tariff plans, and branch configuration per tenant.

Administrators

Roles decide what a screen shows

Permissions are role-scoped and branch-scoped. Nobody sees another branch's queue unless their role says so.

RoleScreensWhat they doScope
ReceptionistFront desk, appointmentsRegister, queue, check in, collect advanceOwn branch, today
DoctorConsultation, lab and imagingVitals, notes, prescriptions, ordersOwn patients, full history
NurseFront desk, consultationVitals, triage flags, room assignmentOwn department
Lab technicianLab and imagingCollect, run, enter resultsOpen orders
BillingBilling, insurance and claimsInvoice, part payment, day closeOwn branch, all departments
AdministratorAdministration, reportsDepartments, roles, tariffs, branchesWhole tenant

Density adapts to the surface

Same tokens, same components. The console runs tight because a queue is scanned, not read; this site runs open because you are reading it.

Console density

28–32 pixel rows
Today’s queue12 of 12 · updated 09:41STAT
TokenApptPatientDepartmentStatusWait
A-2109:15Ananya KrishnanPediatricsWaiting12m
A-22Walk-inRakesh MenonEmergencySTAT2m
A-2309:20Fatima SheikhGeneral MedicineIn consult
A-2409:30Joseph MathewOrthopedicsWaiting27m
A-2509:30Lakshmi DeviGeneral MedicineWaiting41m
The console runs at its own density — this still is not scaled up.

What changes

one attribute
Row height, pixels
28 → 44
Body size, pixels
13 → 15
Control height, pixels
30 → 40
Section rhythm
only on the site
Colour, radii, borders
unchanged
Components
identical

One attribute on the page root switches it. There is no second design system for marketing.

See it against your own floor

We load a sandbox with your departments, rooms, and payer mix before the call. Forty minutes, no slides.